21 years
Registered 2005 · owner-managed throughout
What’s covered
Open-air, on-grade, and trading every day of the week.
Eden Meander is a 30 817 m² open-air lifestyle centre carrying roughly 47 stores. Leaf litter, wind-blown debris and rain ingress land in the walkways daily rather than being contained by a sealed mall; the parking is on-grade and extensive; and the centre trades seven days a week into a Garden Route holiday market, so weekend and public-holiday cover is not an optional extra — it is the peak. This costing is built on that, not on a generic mall rate.
Cleaning · tendered here
Common-area cleaning, seven days a week
- 18 operator shifts a day across a 12-person establishment — 11 hygiene operators and a full-time site supervisor
- Mall walkways, public ablutions, on-grade parking and trolley bays, refuse points, service yards and back-of-house
- Sunday and public-holiday cover priced in at the statutory premium — no separate public-holiday invoice
- Full statutory load, uniforms, criminal checks, payslips, chemicals, consumables and equipment, all inside the monthly fee
- Cleaning to a working height of 1.5 m; anything above that line is quoted on requirement
Also from Koreserv, quoted separately:
Washroom hygiene
Pest & rodent control
Garden & grounds
Manned guarding
General maintenance
What is covered, and what is not
Areas covered
- Mall walkways, entrances, common seating and public circulation areas
- Public ablutions
- On-grade parking, access roads, islands, kerbs and trolley bays
- Refuse points, service yards, back-of-house passages and staff areas
- Common glass and common-area surfaces up to a working height of 1.5 m
The cycle, by area
| Area | Method & frequency | Chemicals |
|---|---|---|
| Tiled mall walkways, entrances & seating | Dust-mop and damp mop through the trading day; spot-clean spills on call; wipe benches, bins, balustrades and touch points; clean entrance glass and lift mats. Weekly machine scrub with the walk-behind auto scrubber; grout and edge detail on a rolling cycle. | Neutral floor cleaner, glass cleaner, disinfectant |
| Public ablutions | Opening full clean and disinfect of WCs, urinals and basins; descale; mop; restock; then scheduled service rounds through the trading day, each signed off on a check sheet. Weekly grout scrub. | Acidic bathroom cleaner and descaler, disinfectant, glass cleaner, air freshener |
| On-grade parking & access roads | Litter sweep and blow-down of bays, islands, kerbs and trolley bays each morning and again before close; drain runs kept clear; spot removal of oil marks. | Degreaser (spot treatment) |
| Refuse points, service yards & back-of-house | Daily clear-down and wash of refuse points; bin washing on a set cycle; sweep and mop of service passages and staff areas; delivery routes kept clear. | Heavy-duty degreaser, disinfectant |
| Common glass and surfaces to 1.5 m | Entrance and common glass cleaned on a weekly cycle to a working height of 1.5 m, with door glass, push plates and frames spot-cleaned daily. Common walls and surfaces cleaned to the same line. Tenant shopfront glass and all signage are excluded. Anything above 1.5 m is quoted on requirement. | Glass cleaner |
Excluded from the monthly fee
- All cleaning above a working height of 1.5 m — high-level windows and glazing, skylights, canopy soffits, light fittings, ceiling vents and any surface out of safe reach. Quoted on requirement.
- Signage of every kind, and tenant shopfront glass
- Work requiring scaffold, cherry-picker, mast lift or rope access
- Specialised deep cleans and annual floor restoration or re-sealing
- Waste removal and skip services
- Post-construction and shopfitting cleans
- Flood, fire or trauma decontamination
- Cleaning inside let premises (tenant responsibility)
Each of the above can be quoted on request and run under the same contract. Moolman Group does not publish a common-area or flooring schedule for Eden Meander and we have not assumed one — on acceptance we walk the centre with your centre manager, measure and photograph each area, and the signed schedule becomes an annexure to the contract. The tendered price does not change as a result of that exercise; it is built on the staffing establishment, which is what actually drives the cost.
How we clean it — surface by surface
Large-format ceramic tile — mall walkways
Main trading malls, entrance courts and public circulation
Method: Dust-mopped end to end with a treated flat mop before doors open, working in one direction so soil is carried off the floor rather than pushed around it. Damp-mopped from a double-bucket unit with the water changed at every zone. Spills spot-cleaned on call through the trading day. Machine scrubbed weekly with the walk-behind auto scrubber and burnished on the main runs; grout lines and tile edges detailed on a rolling four-week cycle so every run is done once a month.
Chemicals: Neutral floor cleaner for daily mopping, low-foam machine detergent in the scrubber, degreaser for gum and food marks.
Equipment: Walk-behind auto scrubber (T600), high-speed scrubber, double-bucket mopping units, flat dust-mop system, colour-coded cloths, janitorial trolley, caution signage.
Mall walkway at trading level — large-format ceramic tile, common seating and litter bins.
Secondary malls and internal corridors
Link corridors, tenant access runs and lower-traffic malls
Method: Same daily cycle as the main mall but scheduled off-peak, because these runs take less foot traffic and more trolley traffic. Wheel marks and scuffing are spot-treated at the time rather than left for the weekly machine pass. Grout is the first thing to show here, so the rolling detail cycle runs weekly on corridors instead of monthly.
Chemicals: Neutral floor cleaner, degreaser for wheel and scuff marks.
Equipment: Walk-behind auto scrubber (T600), double-bucket mopping units, hand brushes for grout edges, caution signage.
Secondary mall run — tile and grout carrying directional traffic wear.
Entrance thresholds, door tracks and matting
All public entrances and lobby thresholds
Method: First and last job of the day, and the first stop on every service round. Matting lifted and vacuumed, the well beneath vacuumed out, frames and bottom tracks wiped, then the threshold tile damp-mopped. In wet weather the threshold is worked continuously and additional caution signage goes down. Matting extracted weekly with the carpet and upholstery machine.
Chemicals: Neutral floor cleaner, glass cleaner on door glass and push plates.
Equipment: Wet-and-dry vacuum (60 L), carpet and upholstery extraction machine (Predator), double-bucket mop, window kit, caution signage.
Main entrance threshold — glazed doors onto tiled floor, the point where external grit enters.
Centre entrances, forecourts and drainage grates
External entrance courts and the paved approach to each door
Method: Blown down and swept to the kerb before opening and again before close. Grates lifted weekly, the leaf and grit cleared out of the channel below and the surround disinfected; through the rain season this moves to twice weekly. Blocked channels are why open-air walkways flood, and that is a cleaning failure before it is a plumbing one.
Chemicals: Disinfectant on the grate surround after clearing, degreaser on spot marks.
Equipment: Blowers, push sweepers, hand tools, litter pickers, wet-and-dry vacuum, external equipment set.
Centre entrance — brick paving, timber structure overhead and a drainage grate set into the walkway.
Brick paving — courtyards and external walkways
Open-air walkways, courtyards and paved common areas
Method: Swept and blown down morning and afternoon and litter-picked on every round. Bird fouling, gum and food spills are lifted the same day, not left to bond into the brick. Shaded runs hold algae and traffic film — visible in the photograph where the shade line falls — and those runs are logged for periodic deep wash rather than being scrubbed daily, which only drives soil into the joints.
Chemicals: Heavy-duty degreaser on oil and food marks, phenolic disinfectant on fouling and spillage, algae treatment on shaded runs.
Equipment: Blowers, push sweepers, stiff hand brushes, litter pickers, gardening and external equipment set.
Herringbone brick paving in the external walkways, showing the soiling line where shade meets sun.
On-grade parking, access roads and trolley bays
All on-grade parking, islands, kerbs, access roads and trolley bays
Method: Full litter sweep of bays, islands, kerbs and trolley bays before trade and again before close, which on this centre is the single largest daily labour item. Trolley bays cleared and returned trolleys wiped where soiled. Drain runs and channel grates kept clear. Oil marks spot-treated as they appear rather than left to soak into the paving.
Chemicals: Degreaser (spot treatment on oil and fuel marks).
Equipment: Blowers, push sweepers, litter pickers, refuse bags and trolleys, gardening and external equipment set.
On-grade parking and trolley bays — paved surface, extensive daily litter and trolley load.
Public ablutions — sanitaryware, dispensers and bins
All public and staff ablutions
Method: Opening full clean: WCs, urinals and basins cleaned inside and out and disinfected, descaled where the water demands it, cistern plates and chrome polished, dispensers restocked, sanitary bins checked and floors mopped. Scheduled service rounds follow through the trading day, each signed off on a check sheet with the operator's name and the time. Grout scrubbed weekly, by machine on the open floor and by hand at the edges and behind the pans.
Chemicals: Acidic toilet cleaner and descaler (Bowlcid), disinfectant, neutral floor cleaner, glass cleaner on mirrors, air freshener.
Equipment: High-speed scrubber, double-bucket mopping units, hand brushes, colour-coded cloths and mops reserved for ablutions and used nowhere else in the centre.
Public ablution — WC pan, sanitary bin and wall tile.
Ablution approach corridors and wall tile
Corridors serving the ablutions and any tiled wall surface
Method: Touch points wiped and disinfected daily — door furniture, push plates, light switches and the tile band at hand height, which is where marking actually occurs. Full wall wash to 1.5 m on a monthly cycle; wall surface above that line is quoted on requirement. The junction where wall tile meets floor tile is detailed weekly, because that is the line an inspector looks at first.
Chemicals: Neutral detergent on wall tile, disinfectant on touch points.
Equipment: Colour-coded cloths, double-bucket mopping unit, hand brushes.
Ablution approach corridor — tiled floor and full-height wall tile.
Stainless steel, chrome and polished metal
Balustrades, bin surrounds, bollards, door furniture and trim
Method: Wiped daily with a dry microfibre worked in the direction of the grain to lift fingerprints, then polished weekly. Never cleaned with abrasive pads, scouring cream or chlorine-based product: all three pit and haze the finish, the damage is permanent, and on a mirror finish like the one photographed it is visible from across the mall.
Chemicals: Stainless steel cleaner and polish (3M). No chlorine, no abrasives.
Equipment: Colour-coded microfibre cloths reserved for metal, applicator cloths.
Mirror-polished stainless steel at floor level — a finish that shows every mark and cannot be recovered once scratched.
Common seating, bins and street furniture
Benches, litter bins, planters, bollards and public furniture
Method: Benches wiped morning and afternoon, with the gaps between the timber slats brushed out — that is where crumbs, grit and wrappers collect and it is the detail most often skipped. Bin bodies wiped daily, liners changed before they fill rather than after, and the aperture and lid wiped because that is the part the public actually touches. Bins are washed out on a set weekly cycle at the refuse point, never in the walkway.
Chemicals: Neutral detergent, disinfectant on touch points, furniture polish on sealed timber.
Equipment: Colour-coded cloths, hand brushes, janitorial trolley, wet-and-dry vacuum at the refuse point.
Common seating and litter bin on the trading floor — timber slat bench on a stainless frame.
Common glass and common surfaces to 1.5 m
Entrance and common glazing, balustrade glass and common walls, to a working height of 1.5 m
Method: Common and entrance glass cleaned weekly to a working height of 1.5 m, both faces where accessible, with frames and bottom tracks done at the same time so marks do not run back down onto clean glass. Hand marks at door height spot-cleaned daily. Common walls and face brick brushed down to the same 1.5 m line. Cobwebs cleared on sight within that reach. We do not clean tenant shopfront glass or signage of any kind, and no part of the monthly fee assumes work above 1.5 m.
Chemicals: Glass cleaner (Windolene); neutral detergent on common wall surfaces where marking requires it.
Equipment: Window cleaning kit (applicator, squeegee, scrim), colour-coded cloths. No access equipment is assumed, because no work above 1.5 m is priced.
Face brick, clerestory and skylight glazing above the mall — all of it above the 1.5 m line and therefore quoted on requirement, not carried in the monthly fee.
Timber columns, pergolas and external structure
Timber structure over the open-air walkways and courtyards
Method: Dusted and wiped down monthly to a working height of 1.5 m. Bird fouling removed the same day it appears. Not cleaned with solvent and not hit with high-pressure water, both of which lift the sealer and leave the timber to grey off unevenly — a cleaning contractor can cost a landlord a re-oil that way.
Chemicals: Neutral detergent, well diluted. No solvent.
Equipment: Soft brushes, colour-coded cloths.
Timber columns and pergola over the external walkway, with planted beds set into the paving.
Landscaped beds and planters in the walkways
Planted beds, tree wells and planters within the common area
Method: Litter and leaf lifted out of the beds daily. This is a cleaning task and not a gardening task, and on open-air centres it is the one most often left to fall between the two contractors. Bed edges and the paving strip against them are swept so that leaf litter does not simply blow back out across the walkway, and planter rims are wiped.
Chemicals: None. Litter and organic matter removed by hand.
Equipment: Litter pickers, hand brushes, blowers on low setting, refuse bags, external equipment set.
Planted beds set into the external walkway, directly inside the cleaning line.
Back-of-house passages, service yards and refuse points
Service passages, staff areas, delivery routes, yards and refuse points
Method: Swept and mopped daily. Refuse points cleared down and washed daily and bins washed on a set cycle, with spillage and leachate removed rather than hosed into the drain. Delivery routes kept clear at all times. Caution signage placed while the floor is wet and collected once it is dry — signage left standing after the floor has dried stops being a control and becomes a liability.
Chemicals: Heavy-duty degreaser, disinfectant, phenolic disinfectant (Black Fluid) at refuse points and drains.
Equipment: Push sweepers, double-bucket mopping units, wet-and-dry vacuum, hand brushes, caution signage.
Back-of-house service passage — unsealed floor, caution signage in place.
Where the daily cycle stops
Restoration work, quoted separately under 5.1
Daily and weekly cleaning holds a surface at the standard it is handed over in. It does not recover a surface that has already gone past that point. On the paving in particular, a periodic high-pressure restoration wash is the correct treatment and it is not carried inside the monthly fee — it needs the right machine and it needs the centre closed or barriered.
The same applies to height. Our operators clean to a working height of 1.5 m. Everything above that line — high-level windows and glazing, skylights, soffits, light fittings, vents and any ordinary surface out of safe reach — is a working-at-height task with its own method, access equipment and risk assessment, and it is quoted against the requirement rather than averaged into a monthly fee that may never need it.
We would rather price that honestly as a separate item than pretend a push broom will do it. On acceptance we walk the centre with your centre manager, agree the condition each surface is handed over in, and photograph it. That signed record becomes the benchmark the monthly service is measured against, and it protects both of us.
Brick paving showing the difference between a swept surface and one carrying built-up traffic film.
Photographs are of Eden Meander. Cloths, mops and buckets are colour-coded by area and ablution equipment never leaves the ablutions. Dilution is by dispenser or measured dose rather than by eye, and no chemical is decanted into an unlabelled container.
The staff sheet — 12 on site, seven days a week
| Days | Shift | Number |
|---|---|---|
| Monday – Friday | 06:00 – 12:30 | 5 |
| Monday – Friday | 12:30 – 19:00 | 4 |
| Saturday | 06:00 – 11:30 | 6 |
| Saturday | 11:30 – 17:00 | 4 |
| Sunday | 06:00 – 11:30 | 6 |
| Sunday | 11:30 – 17:00 | 4 |
| Public holidays | 06:00 – 11:30 | 6 |
| Public holidays | 11:30 – 17:00 | 4 |
| Hygiene operators | 11 | |
| Team leader (hygiene controller) — one of the 11 operators above, not an additional head | (1) | |
| Site supervisor (hygiene practitioner) | Monday – Friday, 06:00 – 15:00 | 1 |
| Total headcount on site | 12 | |
The price is built on this establishment. The morning and afternoon shifts hand over at the midday changeover, so cover runs unbroken from opening to close. The team leader is a hygiene controller drawn from the operator complement and carries a controller allowance on top of the operator wage; she holds the shift when the supervisor is off site, including weekends and public holidays. Sunday and public-holiday hours are paid at the statutory premium and are already inside the monthly fee — there is no separate public-holiday invoice.
How the roll is watched
- Every operator clocks in biometrically on site, every shift.
- The roll is watched live by our own 24-hour PSIRA-registered control room.
- A no-show is flagged the moment the shift starts and covered the same morning — you do not find out at month end that Sunday ran short.
- Daily checklists, issues raised and photographs land on our reporting platform as they happen; your centre manager scans a QR code and sees the live state of the contract.
Equipment placed on site
| Item | Qty |
|---|---|
| Walk-behind auto scrubber (T600) | 1 |
| High-speed scrubber | 1 |
| Carpet & upholstery extraction machine (Predator, with blower and hand tool) | 1 |
| Wet-and-dry vacuum, 60 L | 1 |
| Gardening and external equipment set | 1 |
| Double-bucket mopping units | 3 |
| Window cleaning kit | 1 |
| 3-step ladder | 1 |
Koreserv supplies, insures, services and replaces all of the above, and the cost is carried inside the monthly fee. There is no deposit, no capital contribution and no separate equipment invoice; the equipment remains the property of Koreserv Commercial (Pty) Ltd throughout. The gardening and external set supports the paving, bed-edge and parking litter and leaf load inside the cleaning scope; the carpet and upholstery machine covers matting, soft seating and any carpeted common area.
Certifications, statutory compliance and safety data
| Item | Detail | Validity |
|---|---|---|
| B-BBEE status | Level 2 contributor — 125% procurement recognition. At least 51% black owned. Qualifying Small Enterprise sworn affidavit, commissioned 18 August 2025. | Annexure F |
| Tax compliance | SARS Tax Compliance Status PIN C7D366521Q, issued for Good Standing. Income tax 9492672150 · VAT 4660228422 · PAYE 7630777847. | PIN valid to 4 Aug 2026 |
| Central Supplier Database | Supplier number MAAA1441836. Active, unrestricted, overall tax status compliant. Commodity family: cleaning and janitorial services. | Last validated 24 Jul 2025 |
| COIDA | Letter of Good Standing, Compensation Fund. CF registration 990000106332, certificate 2025075260, nature of business: cleaning services. | Valid to 30 Apr 2027 |
| Public liability insurance | Broadform liability, CIB – Guardrisk, placed through Econorisk Broker Consultants. Policy COM191017CT. Sum insured R25 000 000. | 1 Oct 2025 to 30 Sep 2026 |
| Industry membership | Cleaning Association of South Africa — compliant member, membership number WCCC00013. | Financial year ending Feb 2027 |
| Company | Koreserv Commercial (Pty) Ltd, registration 2005/035870/07. Directors: Bronwyn Tyler and Nathan Petersen. Owner-managed. | Registered 7 Oct 2005 |
Material safety data sheets — Annexure H2
Wetrok wetco san neutral
Wetrok Retex
Wetrok Polyspray
Bowlcid acid toilet cleaner
Multi Guard
Solvdet
Black Fluid
Pledge furniture polish
Wetrok wetco surf
Wetrok Antiwax forte
Wetrok Ecosal
Chlorguard
Maxidet
Ammodet
Windolene glass cleaner
Wetrok Reocid
Wetrok Indumat
Proscrub XP
Germ Guard
Nutridet
Pine Gel
3M stainless steel cleaner & polish
A safety data sheet is held for every chemical carried onto site and a copy of the pack is kept in the on-site file for the centre manager and any inspector to consult. Also annexed: the Occupational Health and Safety file compiled under Act 85 of 1993 (Annexure H5, 69 pages) and the Environmental Policy (Annexure H4). Chemical selection is confirmed against the signed surface schedule; where a greener equivalent exists for a given task, it is specified in preference.
